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FAQ

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Basic

What is the pricing model of Infinity W-connect ?

Infinity W-connect uses a subscription model, with pricing based on the chosen plan.
For more information, please contact us.

What are the features of Infinity W-connect?

Please refer to the “Product" for a list of features.
For more detailed information, feel free to contact us.

Does Infinity W-connect support English?

Yes, Infinity W-connect supports multiple languages, including English, Japanese, Traditional Chinese, and Simplified Chinese.

How does Infinity W-connect differ from a Property Management System (PMS)?

Infinity W-connect is an integrated solution designed to support hotels across multiple departments.
It addresses inefficiencies caused by using multiple systems and the time-consuming task of reconciling inconsistent reporting formats from various platforms.

As a “Data Analysis Platform", Infinity W-connect consolidates data from third-party systems such as PMS and ERP already in use by the hotel.

Data Synchronization

Can I view all branch data from the headquarters ?

Yes, Infinity W-connect is a cloud-based platform that allows you to access the latest hotel information anytime, anywhere, using any internet-enabled device, such as a smartphone, tablet, or computer.

Does Infinity W-connect support manual data uploads or edits ?

Most features of Infinity W-connect support Excel file uploads and offer manual data editing options for easy management and updates.

Accounts & Access

How many accounts can a single hotel/branch create ?

There is no limit to the number of user accounts a hotel or branch can create based on its needs.

Can accounts be assigned different permissions based on departments or positions ?

Yes, all user accounts in Infinity W-connect can be customized with specific permissions based on departments and roles.

The platform allows flexible configurations aligned with the hotel’s organizational structure.

Data Security

Is storing data in the cloud safe compared to traditional hardware storage ?

Cloud storage in Infinity W-connect offers several advantages over traditional hardware storage.
The platform uses Amazon AWS, the world’s largest cloud service provider, ensuring that hundreds of global top-tier MIS experts monitor your system 24/7.
It provides bank-level security standards. Additionally, data is continuously backed up in multiple locations, ensuring uninterrupted service even in unexpected situations, for a safer and more stable experience.

High Reliability: Multiple global data centers ensure stable operations with redundancy designs to minimize failure risks.
Scalability: Resources can automatically adjust to demand, handling peak traffic or increased resource needs without overloading.
Security: Bank-grade security measures, including data encryption, authentication, and firewalls, ensure the safety of your data and website.
High Performance: Advanced hardware and technology deliver fast website loading speeds and excellent performance, enhancing user experience.
Cost Efficiency: Pay-as-you-go pricing saves on hardware and maintenance costs by only charging for resources used.
Global Accessibility: With a worldwide cloud infrastructure, users can access Infinity W-connect quickly and reliably from any location.

If the internet goes down, will my data be lost? Is there regular data backup ?

No, your data will not be lost if the internet goes down.
Infinity W-connect has an automatic backup system that regularly saves all data to the cloud with off-site storage.
Even during temporary network disruptions, your data remains intact and will resume normal operation once the connection is restored.

Enhance control and providing a one-stop solution for all issues

AI Hotel System LLC

Office : 33F.-3, No. 38, Xinguang Rd., Lingya Dist., Kaohsiung City, Taiwan (R.O.C.)
Phone (Taiwan)：+886 72693635
Fax：+886 72695258
Opening hours : Monday – Friday 9:00 – 18:00

33F.-3, No. 38, Xinguang Rd., Lingya Dist., Kaohsiung City, Taiwan (R.O.C.)